2021 CAHPI NATIONAL HOME INSPECTORS' VIRTUAL AGM
November 6, 2021 at 12:00 p.m. EST

 


When
:
Saturday, November 6
Where:
Zoom Meeting
Time: 12:00 – 1:30 p.m. EST

CAHPI VIRTUAL ANNUAL GENERAL MEETING
ZOOM MEETING

Join Peter Weeks, President and the 2021-2022 CAHPI Board of Directors for your complimentary registration for the AGM Meeting and Speaker Presentations.

CAHPI Peter Weeks
Peter Weeks, RHI
President

Schedule
12:00 - President's Welcome
12:05 - 2021 AGM Meeting Call to Order
12:25 - Stephen Greenford Award Presentation
12:30 - Educational Presentation
  1:00 - Panel Discussion
  1:15 - Members Town Hall Meeting

 


When
:
Saturday, November 6
Where:
Zoom Meeting
Time: 12:30 - 1:30 p.m. EST

CAHPI PRESENTATIONS

WELCOME CAHPI MEMBERS!
Join us with the new CAHPI Board of Directors and your fellow home inspectors from across Canada.

Click the Register Now button to obtain your access code for the Zoom Meeting.

Attendance will earn 2 MRCs
(MRC = membership renewal credit)

SPEAKER PRESENTATIONS

12:30 p.m.
Handling Complaints in the 21st Century: Dealing with Modern Customer Service Expectations
Presented by:  Graham Clarke, P.Eng, RHI

   2022 CAHPI Graham Clarke photo C1800003 BG
Graham Clarke, P.Eng, RHI

Graham Clarke provides an update on the classic tale of resolving home inspection complaints by taking a look at tools and strategies that you can use when that nearly-inevitable complaint call comes in. Modern consumers have even more resources and tools to use to initiate and back up your complaint, so why shouldn’t you? In this session, Graham will discuss how clients, and complaints, have evolved over the last 20 years and how to deal with modern consumers using a mix of new techniques, as well as a few tried-true-and-test old ones.

1:00 p.m. Panel Discussion:  A Cross Country Review: A discussion with the CAHPI Board of Directors
Presented by: CAHPI Executive Committee

Executive Panel

Peter Weeks, RHI President
Graham Clarke, P. Eng, RHI Past President
Wayne DeJong, RHI Vice President
Brian Hutchinson, RHI Secretary
Darryl Bailey, RHI Treasurer

Moderated by: Sharry Featherston, Executive Director

1:15 p.m. Town Hall Meeting
Moderator:  Peter Weeks, RHI President

Members are invited to submit their questions in advance to . Advance questions will have priority. Questions submitted via the Zoom chat will also be accepted.

Don't have an account yet? Register Now!

Sign in to your account